Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. With that being said, Rebel Nail Club is unable to offer refunds or returns on any of our products. Given the handmade to order nature of our small business, you are charged for our time, expertise, ongoing skill development + high quality product usage, not just the product itself. When ordering press ons, we encourage the purchase of sizing kits to ensure the correct fit.
How can I make sure my press ons will fit?
We have sizing kits available + we strongly recommend using these before purchasing your press ons. We use Apres Natural tips, so if you already know your sizes with this brand - perfect! Choose carefully as we are unable to offer refunds for incorrect sizing.
How long will it take for my order to be sent?
We will work quickly to ship your order as soon as possible. Each product is lovingly handcrafted to order by our owner so will typically take 2-3 working days to be crafted and ready to be sent. In busier periods, the wait time may increase to 2-3 weeks - we will do our best to notify you if this is the case. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are all handcrafted to order right here in New Zealand. Made locally in rural Manawatu at our farm studio.
How much does shipping cost?
In New Zealand, there is a $10 flat rate for shipping + free shipping with orders over $150. Internationally, shipping is calculated based on your location and the items in your order.
How do I know what art tier I want for my press ons?
Our art tiers are designed to represent the complexity of nail designs. Tier 1 is your more simple style e.g. solid colours, simple chrome overlay, basic French, minimal art on 1-3 nails. Tier 2 is a bit more complex e.g. simple art on all nails, more complex art on 1-3 nails, many mediums used (chrome, cat eye, glitter, 3D gel). Tier 3 is the top shelf for when you want to go all out! 3D designs, detailed art, all of the sparkles on all of the nails etc! We understand it can be hard to gauge so if you’re unsure, please get in touch (contact form, email, dm on social media) + let us know what you’re after, even better if you have pictures! We’ll let you know which tier :)
What is included with my press ons?
In your order you’ll receive your press on nails (duh) perfectly sized for your fingers! You’ll also get a mini prep kit for application - this includes an alcohol wipe, mini nail file, cuticle pusher + a nail buffer. Nail glue is not included.
Why don’t you include nail glue with the press ons?
Product safety and quality are of the highest importance to us. As of yet, we have been unable to source a nail glue that we are comfortable associating with our brand. This means you can choose your own adhesive (perfect if you have your holy grail already!), whether that’s nail glue or sticky tabs - without the product wastage!